FAQS ( FREQUENTLY ASKED QUESTIONS )

FAQs — ZIRYA

1. What makes ZIRYA jewellery unique?

ZIRYA is a modern jewellery brand that blends elegance, style, and craftsmanship. Each piece is designed to express individuality and sophistication — jewellery that feels as special as it looks.

2. Are your pieces made with real materials?

Yes. Our jewellery is crafted with high-quality materials such as gold plating, stainless steel, and premium stones — carefully selected for durability, shine, and comfort.

3. Are ZIRYA products hypoallergenic?

Yes, most of our pieces are hypoallergenic and nickel-free, making them suitable for sensitive skin and safe for everyday wear.

4. How do I care for my ZIRYA jewellery?

To keep your jewellery looking new:

  • Avoid water, perfume, and harsh chemicals.

  • Store it in a dry place, preferably in your ZIRYA box or pouch.

  • Clean gently with a soft cloth after use.

5. Where does ZIRYA ship?

Currently, ZIRYA ships only within Pakistan.

6. How long does delivery take?

Orders are delivered within 5 to 6 business days across Pakistan. You’ll receive a confirmation message once your order is dispatched.

7. What payment methods do you accept?

We currently offer Cash on Delivery (COD) across Pakistan for your convenience.

8. Can I track my order?

Yes. Once your order has been shipped, you’ll receive tracking details via SMS or email so you can monitor your delivery.

9. What is your return and exchange policy?

ZIRYA offers exchanges within 7 days of delivery for unworn items in their original packaging. Please contact our support team to initiate an exchange.

10. Do you offer custom or personalized jewellery?

At the moment, ZIRYA does not offer custom designs, but we plan to introduce personalized options soon. Stay tuned for updates on our website and social pages.

11. Do you restock sold-out items?

Yes! Our most-loved pieces are restocked frequently. Follow us on Instagram or sign up for notifications on the product page to know when your favorite item is back.

12. Where is ZIRYA based?

ZIRYA is proudly based in Pakistan, creating elegant, high-quality jewellery designed to make every woman feel confident, radiant, and beautifully unique.